Assigning a Contact for Email Delivery

Assign the contact send_email_to_admin to a user to enable your users to deliver emails to the assigned user in the module Email Live Tracking.

Once the contact role send_email_to_admin has been assigned to a user, users can deliver emails to the assigned user in the module Email Live Tracking with the action Send email to admin.

If you, as a partner-level administrator, directly create an administrator for a new customer while creating the customer, the contact role send_email_to_admin is automatically assigned to this user. Otherwise, the contact role is not assigned to any user.

  1. Log into the Control Panel with your administrative credentials.
  2. Navigate to Service Dashboard.
  3. Click on Role management and contacts > Add entry.

    An extended view opens.

  4. Select send_email_to_admin from the drop-down menu.
    Figure 1: Select the contact role
  5. Under Select user, enter the administrative user to whom you would like to assign the contact role.
    Note:

    The contact role send_email_to_admin must be assigned to at least one user.

    The button Add is enabled.

  6. Click on Add.

    The contact role is assigned to the user. The assignment is added to the table below.

You have assigned the contact role send_email_to_admin to a user. From now on, users can forward emails to the assigned user in the module Email Live Tracking with the action Send email to admin.