Email Preview

The email preview allows users to view the content of emails.

The email preview allows users to view the content of emails of the following categories:

  • Spam
  • Threat
  • AdvThreat
  • Content
  • Infomail
  • Clean

The email preview is supported by the following browsers in their latest version:

  • Edge
  • Chrome
  • Firefox
  • Safari

The email preview can be opened in the Email Live Tracking module and in quarantine reports. In the Email Live Tracking module, the email preview is only available for emails owned by the user. For more information, see Email Actions. In quarantine reports, the email preview is only available if the administrator has selected a layout with email preview and if quarantine reports are generated for each user of the domain (see Configuring the Quarantine Report for a Domain).

The email preview can be opened by clicking on a button in the Email Live Tracking module and in quarantine reports. Once a user opens the email preview, an encrypted link opens a web service in a new browser window.

The encrypted link is only valid for a limited time. In the Email Live Tracking module, the encrypted link is generated as soon as the user request the email preview. This link can only be used once. The user can generate a new link in the module as often as he likes. By default, this option is available for six months. If Archiving is activated for the user’s mailbox, the user can open the email preview under Email Live Tracking for the whole archiving period of the email. Links from quarantine reports are valid for 14 days and can be used an unlimited number of times during this time. The links in quarantine reports cannot be generated again.

In the web service, the content of the selected email is displayed in a secure way. Images from the email are replaced by secure placeholders showing the text Original image has been removed for security reasons.. Links and other active content are deactivated. If necessary and possible, the layout and encoding of the email are slightly modified to display the content of the email.

Important:

The email preview opens in a pop-up window. Browsers may block pop-up windows. Pop-up windows can be allowed in the browser settings.

Figure 1: Preview of an email

Users can have emails delivered from the email preview. In order to do this, users have the following options, which they can trigger via buttons at the top of the email preview:

  • Deliver email: The email is delivered. For more information, see the explanation of the email action Deliver email under Email Actions.
  • Add sender to allow list & deliver email: The sender of the email is added to the user's allow list and the email is delivered. All incoming emails from the sender will be automatically delivered.