Changing an Environment

You can change the environment of a mailbox to route the inbound email traffic of the mailbox to a different destination server.

You have defined the destination server to which the inbound email traffic of the mailbox shall be routed as the primary (see Adjusting the Primary Environment Settings) or a secondary environment (see Creating a Secondary Environment).

The environment of a mailbox determines to which destination server the inbound email traffic of the mailbox is routed. By default, mailboxes of a domain are assigned its primary environment. If the inbound email traffic of individual mailboxes of the domain are to be routed to a different destination server instead, you can assign a secondary environment instead of the primary environment to these mailboxes. In the Customer Settings > Mailboxes module, you can change the environments of mailboxes of your domain. You cannot assign any environments to forward mailboxes and synchronized mailboxes in the Control Panel, since forward mailboxes are managed without any environments in the Control Panel and the environments of synchronized mailboxes are fetched from the source system.

  1. Log in to the Control Panel with your administrative credentials.
  2. From the scope selection, select the domain containing the mailbox whose environment you would like to change.
  3. Navigate to Customer Settings > Mailboxes.
  4. Click on the menu arrow next to the mailbox whose environment you would like to change.
    Figure 1: Open menu

    A menu opens.

  5. Click on Change environment.

    A form is displayed.

  6. From the drop-down menu under Environment, select the environment to which the inbound email traffic of the mailbox shall be routed.
    Figure 2: Select environment
  7. Click on Apply changes.

The environment of a mailbox has been changed.