Activating the Continuity Service

You can activate the Continuity Service so that the users of your domain can still receive and send emails if your own email server fails.

If your email server fails, the Continuity Service keeps the incoming and outgoing email traffic of your domain going. You can activate the Continuity Service for your domain.

  1. Log in to the Control Panel with your administrative credentials.
  2. Select the domain from the scope selection.
  3. Navigate to Security Settings > Continuity Service.
  4. Toggle the switch Activate Continuity Service.
    Figure 1: Activate the Continuity Service

    A confirmation window is displayed.

  5. Attention:

    Once the Continuity Service is activated, a 30-day free trial period starts. Once the trial period has expired, the service will become chargeable and your account will be billed.

    The Continuity Service is priced per customer, not per user.


    Administrators cannot deactivate the Continuity Service by themselves. Only support can deactivate the Continuity Service for a domain.

    Click on Confirm.
    Figure 2: Confirm

    The Continuity Service is activated.

  6. Select the users for which you would like to activate the Continuity Service. You have two options:
    Figure 3: Select option

The Continuity Service has been activated.