Deactivating Spam and Malware Protection

You can have Spam and Malware Protection deactivated if you no longer want to use this service.

You have activated Spam and Malware Protection for a primary domain. You have reset the MX records in the DNS zone of your domain so that they point to your email server again.

If you no longer want to use Spam and Malware Protection, you can deactivate Spam and Malware Protection for your alias domains by yourself in the Control Panel and ask support to deactivate it for the primary domain. The settings will be conserved in case you want to reactivate Spam and Malware Protection later.

WARNUNG:

If Spam and Malware Protection is deactivated and the MX records in the DNS zone of your domain have not been reset to point to your email server beforehand, your incoming emails will not be forwarded to your email server and may be lost.

Before deactivating Spam and Malware Protection, make sure that the MX records in the DNS zone of your domain point to your email server.

WARNUNG:

Once Spam and Malware Protection is deactivated, the following services can no longer be used even if they appear to be activated in the Control Panel:

  • Advanced Threat Protection
  • Archiving
  • Compliance Filter
  • Content Control
  • Continuity Service
  • Email Authentication
  • Email Encryption
  • Quarantine Report
  1. Log in to the Control Panel with your administrative credentials.
  2. From the scope selection, select the primary for which and for whose alias domains you would like to deactivate Spam and Malware Protection.
  3. Navigate to Security Settings > Spam and Malware Protection.
  4. Under Domain, select an alias domain with custom settings for which you would like to deactivate Spam and Malware Protection.
    HINWEIS:

    For alias domains that inherit the Spam and Malware Protection settings from the primary domain, Spam and Malware Protection is automatically deactivated once it is deactivated for the primary domain. Therefore, it is not necessary to deactivate Spam and Malware Protection separately for these alias domains.

  5. Toggle the switch Activate Spam and Malware Protection under Primary Environment Settings.
    Abbildung 1: Deactivating Spam and Malware Protection
    The switch is grayed out.
  6. Click on Save.
    Spam and Malware Protection is deactivated for the alias domain.
  7. WICHTIG:

    Once Spam and Malware Protection is deactivated for the primary domain, the Spam and Malware Protection settings of the alias domains can no longer be modified. Thus, make sure that Spam and Malware Protection is configured correctly for the alias domains before Spam and Malware Protection is deactivated for the primary domain.

    Tell support or your contact person that you want to deactivate Spam and Malware Protection for the primary domain.

    Support handles the deactivation request.

Spam and Malware Protection has been been deactivated.

HINWEIS:

The deactivation of Spam and Malware Protection does not result in the termination of the existing contract for this service. To terminate a contract, you must contact your contact person.