Display of the Number of Mailboxes, Licenses and Domains

The 365 Total Protection module displays the number of active mailboxes, licenses and domains.

After the onboarding, the number of mailboxes, licenses and domains is displayed under 365 Total Protection > 365 Total Protection for 365 Total Protection customers.

Figure 1: Number of mailboxes, licenses and domains.

Under Mailboxes, the number of mailboxes that are synchronized with Microsoft 365 is displayed. This number includes mailboxes of both regular users and administrators.

Under licenses, the number of billed licenses is displayed. The license count is based on the number of primary mailboxes of 365 Total Protection users, not counting those of administrators. The displayed number has different meanings depending on the license status:

  • During the trial period of 365 Total Protection, the number of primary mailboxes reported during the last synchronization with Microsoft 365 is displayed.
  • In the first month after the end of the trial period or the purchase of the paid version of 365 Total Protection, the number of primary mailboxes that were protected by 365 Total Protection when the trial period expired or the paid version was purchased is displayed. This number determines the billing for the first month.
  • From the second month after the end of the trial period or the purchase of the paid version of 365 Total Protection, the maximum number of primary mailboxes that were simultaneously protected by 365 Total Protection in the current month is displayed. This number determines the billing for the current month.

Under Domains, the number of domains for which 365 Total Protection is activated is displayed. This number includes both the primary domain and alias domains of the customer.