Onboarding of Microsoft 365 Customers

With 365 Total Protection domains and users of a customer are synchronized automatically into the Control Panel.

If your customer has an Microsoft 365 account, you have the option to set up 365 Total Protection automatically using the Control Panel. All of the customer's domains and users created in Microsoft 365 are automatically transferred and displayed in the control panel.


Groups are synchronized from Microsoft 365 as well but cannot be used at the moment. For more information on how to manually create groups in the Control Panel, see Group Management in the Control Panel.

There are two ways to set up the customer: You can either log in to Microsoft with the customer's administrative credentials and perform the onboarding process yourself, or you can send the customer an onboarding link to do the setup themselves.

Afterwards, some DNS settings must be configured for the domains to redirect the email traffic.